COURSES IN ENGLISH → Client Protection Pathway

2/ GO DEEPER on Client Protection (20/05/24 to 21/07/24)


Description
An enriched course on Client Protection (CP), to deepen your knowledge of the Client Protection Standards and get trained to carry out quality CP assessments.

For whom?
For learners willing to build skills to conduct or analyze CP assessments: internal teams of financial service providers, consultants, investment managers, network teams, researchers, regulators.

Prerequisite: Validation of the eCourse “1/ Get started on Client Protection”.

What you will learn:
• Explore in-depth the rationale and practices of each CP standard;
• Build and practice key assessment skills;
• Test SPI Online by working on a fictive case;
• Elaborate a CP action plan.

How it works:
• A cohort-based course over 9 weeks.
• Instructor-led, including 4 virtual classes, forum discussions, online material (videos, tutorials, interactive presentations, readings), practical exercises, and assignments to submit, including a mock audit.

When?
From May 20 to July 21, 2024.

What you will get:
Training certificate

Completion rules:
• All modules to be completed
• All 4 virtual classes to be attended. Virtual classes for this session are planned on the following dates:
- Week 1: Mon 20 May 10:30 - 11:30 CEST
- Week 4: Thu 13 June 10:30 - 12:30 CEST
- Week 6: Wed 26 June 10:30 - 12:30 CEST
- Week 9: Thu 18 July 10:30 - 11:30 CEST
(If you are based in the Americas, please contact us - we may adjust the class timing based on participants' time zones)
• All assignments to be submitted in due time, and validated by Cerise+SPTF instructors:
- Deadline for submitting the CP Full mock audit: Sunday 7th of July.

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Content
  • Welcome!
  • Who we are
  • Course Content
  • Course tutorial
  • [WEEK 1] - WELCOME TO THIS COURSE
  • Introduction welcome
  • Meet your peers!
  • Virtual class #1 - Monday 20 May 10:30-11:30am CEST
  • Escape game - How much do you already know about CP?
  • [WEEK 1] - UNDERSTAND THE ASSESSMENT PROCESS
  • Introduction Assessment
  • Assessment methodology and tools
  • Assessment process
  • [METHODO] Prepare the assessment
  • [METHODO] Conduct the intro and closing meetings
  • CP2: Test your knowledge!
  • [WEEK 1] - The Orginfo section
  • Introduction OrgInfo
  • How to fill OrgInfo properly
  • [WEEK 1] - CP1 APPROPRIATE PRODUCT DESIGN AND DELIVERY
  • Introduction CP1
  • What is CP1 about?
  • Key arguments around CP1
  • [METHODO] Identify sources of information
  • CP2: Test your knowledge!
  • [WEEK 2] - CP2 prevention of overindebtedness
  • Introduction CP2
  • What is CP2 about?
  • Key arguments around CP2
  • CP2 - Examples from Morrocco, Senegal and Cambodia
  • [METHODO] Prepare interviews
  • [Practice] Prepare an interview
  • CP2: Test your knowledge!
  • [WEEK 2] - CP3 transparency
  • Introduction CP3
  • What is CP3 about?
  • Key arguments around CP3
  • [METHODO] How to score
  • [Practice] Practice scoring using the 4-step process
  • [REFRESHER] How to use SPI Online
  • [MOCK AUDIT] Score some CP3 indicators
  • CP2: Test your knowledge!
  • [WEEK 3] - CP4 responsible pricing
  • Introduction CP4
  • What is CP4 about?
  • CP4 - Example from Cambodia
  • Key arguments around CP4
  • [METHODO] How to calculate the APR - APR Explainer
  • [METHODO] How to calculate the APR - APR Estimation tool tutorial
  • [METHODO] How to calculate the APR - APR benchmarks
  • [METHODO] How to calculate LLER, OER and ROA - CP4 Companion Tool
  • [PRACTICE] Calculate APR, LLER, OER and ROA.
  • [Practice] Calculate APR, LLER, OER and ROA - Your answers
  • CP2: Test your knowledge!
  • [WEEK 4] - CP5 Fair and respectful treatment of clients
  • Introduction CP5
  • What is CP5 about?
  • [Practice] Is it a good CP5 practice?
  • Key arguments around CP5
  • [METHODO] Conduct interviews
  • [PRACTICE] Conduct an interview-Virtual class #2-Thu 13 June 10:30am-12:30pmCEST
  • CP2: Test your knowledge!
  • [WEEK 5] - CP6 privacy of client data
  • Introduction CP6
  • What is CP6 about?
  • Key arguments around CP6
  • [METHODO] Prepare and conduct a branch visit
  • [Practice] Prepare and conduct a branch visit
  • CP2: Test your knowledge!
  • [WEEK 5] - CP7 Mechanisms for complaints resolution
  • Introduction CP7
  • What is CP7 about?
  • Key arguments around CP7
  • [METHODO] Interact with clients
  • [Practice] Interact with clients
  • CP2: Test your knowledge!
  • [WEEK 5] - CP8 Governance & HR
  • Introduction CP8
  • What is CP8 about?
  • Key arguments around CP8
  • [METHODO] Conduct a robust analysis
  • CP2: Test your knowledge!
  • [WEEKS 6 & 7] - Mock audit
  • Introduction mock audit
  • Virtual class #3 - Calculate APR & CP4 ratios - Thu 26 June 10:30am-12:30pm CEST
  • Mock audit instructions - Deadline Sun 2nd June
  • [WEEK 8] - read results and build an action plan
  • Introduction action plan
  • How to read results
  • How to read dashboards
  • How to build an action plan
  • [Practice] Build an action plan
  • How to use available resources to go further
  • [WEEK 9] - WHat's next for you?
  • Introduction next
  • How to embark colleagues and partners
  • Wrap up and next - Virtual class #4 - Thu 18 July 10:30-11:30am CEST
  • Conclusion
  • Feedback form - #2 Go deeper on CP
Completion rules
  • All units must be completed
Prerequisites